How can we help?

Yes. The pieces shown as available are in stock and ready to ship, usually within 1 to 2 business days. Our batches are small and made by hand, so when a piece sells out you can join the waitlist and we will let you know the moment it is back.

In-stock pieces leave us within 1 to 2 business days, so most orders arrive quickly. If you have a wedding, event or travel date, message us before you order and we will advise honestly on expedited shipping.

Changes and cancellations are possible within 24 hours of purchase, as long as your order has not yet shipped. After it dispatches we cannot cancel it, but our return policy still applies.

We ship from Redmond, Washington via FedEx Ground. Shipping is complimentary on all U.S. orders.

You will receive a tracking email as soon as your label is created and your package is scanned by the carrier.

In-stock pieces leave us within 1 to 2 business days. Transit is usually 2 to 7 business days across the contiguous U.S., with a few additional days for Alaska and Hawaii. Your checkout estimate is the most accurate for your address.

Address changes are only possible within 24 hours of purchase. Once an order has dispatched, rerouting may not be possible.

Not yet. We currently ship within the United States only, though we are working on it.

Request a return within 30 days of delivery. Items must be unused, unworn and in original condition, returned with all original packaging. Return shipping is the customer's responsibility.

The following are final sale:

• personalized or engraved pieces
• gift cards

We will make it right. Notify us within 48 hours of delivery at hello@gullye.com with photos of the item, the packaging and the shipping label.

Email hello@gullye.com with your order number, the reason for return and any photos. We will reply with return authorization steps. Once received and inspected, refunds are issued to your original payment method within 7 business days.

Exchanges depend on availability, as many pieces are limited-run. Contact us and we will confirm what is possible based on current stock. If the piece you want is sold out, we can add you to its waitlist.

When a piece is sold out, tap Join the waitlist on its product page and leave your email (add your phone if you would like a text as well). We will notify you the moment it is back in stock, so you are among the first to know.

No. Joining the waitlist is free and does not reserve or charge you. It simply tells you when the piece returns. You only pay if you choose to buy once it is back.

It varies. Our pieces are made by hand in small batches, so restock timing depends on the artisans' next run. We do not always have a fixed date, but waitlist members are the first to hear when a piece returns.

We keep our batches small and made by hand, so quantities are limited by design. It protects the finishing and keeps the work intentional rather than mass-produced. When something sells out, the waitlist is how you claim the next one.

Handmade work carries subtle variations in finish, stone tone and enamel. Those small differences are not flaws. They are part of what makes each piece one of a kind.

We name every material honestly. Brass pieces use gold-tone brass, not solid gold, but a durable alloy with a warm gold-color finish. Glass accent stones are always labeled as glass, never given a gemstone name. Semi-precious stones such as natural agate are identified as such. The product page for any piece has the full material breakdown.

Keep jewelry away from moisture, perfume, lotions and harsh cleaners. Wipe gently with a soft cloth after wearing. Store each piece individually, the Gullye dust bag works well, to prevent scratching. Avoid prolonged exposure to sunlight or heat.

Wipe the exterior with a dry cloth after use. Avoid contact with water, oils and rough surfaces. For brass bags, a gentle buff with a soft cloth restores the finish. Store in the Gullye dust bag when not in use, away from direct sunlight and heat.