Cancellation policy

This policy explains how order cancellations work at Gullye, and what we do and do not offer.

What we do not offer

We do not currently offer subscriptions, recurring deliveries, pre-orders, or try-before-you-buy purchases. Every piece you buy from us is in stock at the time of purchase and ships under our Shipping Policy. If we introduce any of these in the future, this policy will be updated first and the terms will be presented at checkout.

Cancelling an order

If you need to cancel, email hello@gullye.com with your order number as soon as possible. If your order has not yet dispatched, we will cancel it and refund you in full. Because we dispatch quickly (1–2 business days), we cannot guarantee a cancellation request will arrive in time; once an order has shipped, it can no longer be cancelled, but you may return it under our Refund Policy.

Waitlists

Joining a waitlist for a sold-out piece is not a purchase. No payment is taken, nothing is owed, and you may unsubscribe from waitlist emails at any time.